Terms and Conditions

This web site is owned and operated by Bright Lights Lighting and Electrical Ltd, who are totally committed to your total satisfaction.

Contact Details

Bright Lights Lighting and Electrical Ltd Reg No 4017904 Unit H Valegate Retail Park Culverhouse Cross Cardiff CF5 6EH. Tel 02920 595953 Fax 02920595994 E Mail enquiries@brightlightsuk.com Vat Reg No 753 6670 14

To Track an order

Email confirmation will be automatically sent to let you know your order status, if you need to track and order please call 02920 595953 for details.

To Make a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart . After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. Orders can also be placed by telephone using Debit/Credit Cards

If you have made a mistake in your order at any stage in your purchase, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.

We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping / Handling

Shipping charges are calculated by order value.

Any order under £100.00 incurs a £8.00 delivery charge within mainland UK, outside mainland UK will incur a surcharge.

Shipping is free for all orders over £100.00.

There is also a surcharge for a delivery outside of Mainland UK.

Delivery

We will normally send your order to you in 3-5 working days

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Anything reported outside of this time will not be accepted.

Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included in the sale price advertised. All other orders are VAT free.

Contact Us

If you need to contact us you can do so by the contact details at the top of page 1 of these Terms and Conditions.

Privacy Policy

Bright Lights Lighting and Electrical Ltd, does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site  to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to.

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.

Cancellation and Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order, if done so prior to despatch a full refund will be paid to you within 24hours.

You may also cancel or return the goods within 10 working days of receiving them, for a full refund, including the cost of the original delivery.

Do this by contacting us at enquiries@brightlightsuk.com or by telephone 02920 595953 quoting the order number supplied to you when you placed your order. Your refund will be paid within 10 days of receipt of your goods.

However the refund will be null and void, if the goods have been fitted, assembled or modified in any way. You must return the goods in their original packaging, the goods must be in the same condition upon which they were received

You are responsible for the return of the goods, if you wish to return them.

The cost and risk of loss or damage, when returning the goods is also your responsibility, so you should take out enough insurance to cover their value. This Cancellation and Returns Policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.